Refunds and Returns

Made to order

Most items in my shop are printed especially for you when you place your order. This applies to fine art prints, canvases, gallery boards, notebooks and greetings cards. Because each one is made to order, I’m not able to accept returns or offer refunds if you change your mind. Please check the size and product details carefully before you buy.

If you’re unhappy with your order for any reason, please do get in touch and I’ll do my best to help.

If your item arrives damaged or faulty

I want you to be delighted with your order. If something arrives damaged, faulty or not what you ordered, please contact me within 14 days of delivery, with your order number and a clear description of what is wrong. I will then reply by email to ask for photos of the item and its packaging. Once I have these, I’ll arrange a free replacement.

Therapeutic card sets

Card sets are sent by me personally. If you change your mind, you can return a set within 14 days of delivery for a refund, as long as it is still sealed, unused and in a condition I can resell. You’ll need to cover the cost of return postage. Please contact me first and I’ll send you the return address.

Cancelling an order

Once your order is placed, you’ll receive a confirmation email. After that, your order cannot be changed or updated, since it is sent to be printed almost immediately. So please make sure you’re happy with your choices before you buy!

Therapeutic card sets are different. Contact me as soon as possible and, as long as your set has not been sent yet, I’ll cancel it for you.

Getting in touch

Please use the Contact page and choose ‘Art Shop’. I aim to reply within 48 hours.

This policy doesn’t affect your legal rights.